Warranty Policy
2-year warranty on cabinets and 1-year warranty on the sender box, backed by the Bluestar factory.
Bluestar Opto Limited provides a 2-year warranty on its LED display cabinets and a 1-year warranty on the sender box (video processor), starting from the date you receive the goods.
What the warranty covers
During the warranty period, product quality issues arising from normal use — defects in materials or workmanship — are covered by this warranty.
What is not covered
- Damage caused by mishandling, misuse, or operation outside the product specifications.
- Unauthorized disassembly, repair, or modification of the product.
- Damage caused by natural disasters or other force majeure events.
How to make a warranty claim
2. Send evidence
Provide photos or a short video showing the problem so our technicians can assess it.
3. Solution
Once confirmed as a product quality issue, we will provide repair or replacement solutions.
Specific warranty details are subject to the sales contract signed by both parties.